SHIPPING
Packaging
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At Ash & Axe I want the experience of opening the packaging of your handcrafted item to be part of the experience. I try to match my items with with simple but beautiful packaging.
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Where possible all internal packaging is recycled. Throughout 2021 over 90% of my packaging was utilising recycled materials.
Delivery & Postage
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Items ordered through the website are posted through Royal Mail signed for delivery. If you would like an alternative delivery method then please email to discuss.
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Items are generally dispatched 1-4 days after purchase
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Delivery is available worldwide through Royal Mail
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Example postage rates for an Ash & Axe knife and sheath subject to weight:
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United Kingdom signed £5
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International tracked £18
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All prices are exclusive of customs charges, which may be added in accordance with the destinations guidelines.
Returns
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If in the rare event you are in any way unhappy or dissatisfied with your order, send it back in its original packaging within 30 days and I will issue a full refund. You will be responsible for return postal payment by the same method it was sent to you, tracked and signed.